Refund policy

We want you to love your order. Because our products ship directly from our partner warehouses, returns and refunds work as described below.

Damaged, defective, wrong or missing items: If your item arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery at contact@kidsapparelhub.com with your order number and a photo of the problem. We will send a free replacement or give you a full refund to your original payment method, your choice. You do not need to send the item back unless we ask you to.

Order not delivered: If your order has not arrived within 30 days of shipping, or tracking shows it was lost, contact us and we will send a replacement or give you a full refund.

Change-of-mind returns: We do not accept returns for change of mind or for items that arrive as described and undamaged.

Cancellations: You can cancel for a full refund any time before your order ships. Email us as soon as possible with your order number.

Refund timing: Approved refunds are issued to your original payment method within 5 business days. Your bank may take a further 5-10 business days to show the credit.

Please contact us first: If anything is wrong with your order, please contact us before opening a dispute with your bank. We reply within 1-2 business days and will make it right.

Email: contact@kidsapparelhub.com